Payment and Cancellation Terms
How to pay, in which currency, what applies if you cancel, and how to ask for a refund.
Payment
- A package is paid by card on the site, up front, before the first charged class.
- Domestic clients pay in convertible marks (BAM), clients abroad in euros (EUR).
- Card details are entered on the payment provider’s page; they never enter our database.
- The invoice and the payment confirmation arrive by e-mail immediately after the transaction.
- The price per class is the same in every package — a bigger package carries no extra discount.
Package validity
A package is valid for one month from the day of purchase. Classes not used in that period do not carry over, unless the reason is on our side — a cancelled class, a teacher’s illness or a technical problem in an online class.
Instead of a package you can agree a monthly subscription, from one to six classes a week.
Cancelling and moving a slot
| Situation | What applies |
|---|---|
| Moving a one-to-one class at least 24 hours in advance | No charge, a new slot is arranged |
| Cancelling less than 24 hours before the class | The class is deducted from the package |
| Not turning up without notice | The class is deducted from the package |
| Cancellation on our side | The class is made up or returned to the package |
| Withdrawing from a package before the first charged class | A full refund of the amount paid |
| Withdrawing from a package after it has started | A refund in proportion to the classes not held |
Translation
Translation is paid against an accepted quote. If you cancel after work has started, the part completed to that point is charged. Urgent translations cannot be cancelled once the deadline is confirmed.
Refunds
Send a refund request to info@obrazovaliste.ba, quoting the invoice number. We refund by the same method the payment was made, within 14 days of accepting the request.
Something unclear?
Ask before you pay — we reply the same or the next working day.